Game Panel Billing

Refund Policy

1. Overview

At vrisingserverrental.com, we strive to provide the best possible service to our customers. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms and conditions under which refunds are granted.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

  • You must request the refund within 24 hours of your initial purchase.
  • You must provide a valid reason for the refund request, such as issues with server performance or service delivery.
  • Your account must be in good standing and not in violation of our Terms of Service.

3. Non-Refundable Services

The following services are not eligible for refunds:

  • Custom domain name registrations.
  • Additional storage or player slot purchases that have already been used.
  • Services that have been canceled by the user outside the 24 hours refund period.

4. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team via email at support@vrisingserverrental.com or through the support ticket system in your control panel.
  • Provide your account details and the reason for your refund request.
  • Our support team will review your request and respond within 5 business days.

5. Processing Refunds

If your refund request is approved, we will process the refund within 60 business days. The refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear on your account.

6. Partial Refunds

In certain circumstances, partial refunds may be granted. This can occur if you have used a portion of the service or if there are other mitigating factors. Our support team will inform you of any partial refund decisions during the refund request review process.

7. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review our Refund Policy periodically. Changes to this policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about our Refund Policy, please contact us: